Effective Date: 22 July 2026

Thank you for choosing Friends Tech Hub. We strive to provide the best tech products and IT services. Please read our policy carefully to understand your rights regarding refunds and returns.

1. Physical Products (Tech Accessories & Hardware)

• Return Window: We accept returns within 7 days of delivery only if the item is defective, damaged upon arrival, or if you received the incorrect product.
• Conditions for Return: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all manuals and accessories included.
• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will automatically be credited to your original method of payment within 5 to 7 business days.

2. IT Services & Device Repairs

• Non-Refundable Services: Labor charges, diagnostic fees, and completed software/OS installations are strictly non-refundable once the service has been rendered.
• Repair Warranty: We stand by our work. We offer a limited 30-day service warranty on specific hardware repairs. If the exact same hardware issue reoccurs within this period under normal usage, we will re-evaluate and fix it at no additional labor charge.

3. Annual Maintenance Contracts (AMC)

• AMC subscriptions are generally non-refundable once the first site audit and preventative maintenance cycle have been completed.
• If you wish to cancel an AMC plan before any physical service has been executed, you may request a cancellation within 7 days of purchase for a full refund.

4. How to Initiate a Return or Claim To request a return or report a service issue, please reach out to us immediately:

• Visit our Contact Us page.
• Provide your Order ID or Service Invoice Number along with a clear description and photos (if applicable) of the issue.